Koi Garden's Return Policy/Guarantee:
If for any reason the product(s) you are purchasing need to be returned, we will gladly accept returns up to 30 days at which the amount you paid will be returned to you by original payment method less shipping charges. Product(s) must be in original package, and unused. All product(s) must be shipped back at your expense and inspected before refund will be disbursed. Absolutely no returns on cut or live products, special orders, sale items, and/or discontinued items.
Hard Goods: There is NO RETURN on any cut liner, underlayment, tubing or other custom cut items. Please double check merchandise requirements with our staff, as Koi Gardens is not responsible for errors made by customers due to improper sizes or measurements. Manufacturer warranties are honored where applicable only when accompanied by original cash register receipt. Alterations to merchandise will void all warranty. Koi Gardens is not responsible for merchandise after warranty expires.
Credit Notes: Must be presented or mailed in when redeeming.
Upon arrival of shipments Koi Gardens must be notified within 24 hrs of any problems concerning our merchandise. Customer is responsible for shipping/transportation costs of returning merchandise.
PLEASE DO NOT SIGN FOR ANY PACKAGE THAT APPEARS TO HAVE BEEN DAMAGED IN SHIPPING. | 
